Privacy Policy

Privacy Policy

Introduction

Welcome to https://automotive-refinishing.dentrepair-talk.com (hereafter referred to as “the Company,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, apps, or services accessible through links on our site, as they have their own privacy policies governing data collection.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  • Using our applications and services as an authorized user
  • Visiting our website and interacting with its content
  • Subscribing to newsletters or receiving other communications from us, including emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect various types of personal information (Personal Data) for different purposes. This includes:

  • Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile preferences.
  • Payment Information: Transaction details including credit/debit card numbers, expiration dates, and billing addresses used for purchases or subscriptions.
  • Financial Information: Financial records related to transactions conducted on our platform.
  • Purchase Information: Product or service ordering history, quantities, prices, and order status.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for push notifications and analytics.
  • Location Data: Geolocation information from your browser or device when you interact with our services.
  • Feedback: Comments, reviews, ratings, and responses provided by users regarding our products or services.
  • Social Media Information: Data collected from social media platforms when users choose to connect their accounts for seamless access or sharing.
  • Product Information: Details about products viewed, searched for, or purchased on our website, including product specifications and user preferences.

We collect this data through various means: user input forms, account registration, interactions with our services, automated tracking technologies (such as cookies), and third-party data providers who share information with us in accordance with their own privacy policies.

Cookies

We employ cookies to enhance your online experience and gather analytics about how our site is used. Cookies can be categorized into:

  • Strictly Necessary: Essential for navigating the website, enabling basic functions, and ensuring security.
  • Preference: Used to remember user preferences, such as language settings or display options.
  • Analytics: Track website usage statistics to improve performance and functionality.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. Once these purposes cease, we delete or anonymize the data in accordance with legal requirements and our internal data retention policies. The specific duration varies depending on the type of data and its use:

  • Financial transaction data may be retained for longer periods due to legal accounting requirements.
  • Personal information used for marketing and analytics is typically kept for a period of 24 months after your last interaction with us.
  • Account information is preserved until your account is inactive for an extended period, as required by law.

Security Measures

We have implemented robust security measures to protect personal data from unauthorized access, use, or disclosure. These include:

  • Encryption of sensitive data both at rest and in transit using industry-standard protocols.
  • Engaging secure third-party processing providers who adhere to strict privacy and security standards.
  • Regularly updating our security practices to keep up with evolving threats and technologies.

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18 (or the applicable age limit in your jurisdiction). If you believe we have collected such information by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding personal data:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: The right to have inaccurate or incomplete data corrected.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The right to restrict the processing of your personal data in specific situations.
  • Data Portability: The right to receive a copy of your personal data in a structured, commonly used format, and the right to transfer this data to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of privacy rights.

To exercise these rights or submit a complaint, please contact our Data Privacy Team at:

  • Email: [email protected]
  • Postal Mail: Privacy Policy Inquiries, Automotive Refinishing, 123 Main Street, City, Country, ZIP Code

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes that may impact your rights and obligations.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have questions about our data practices, please contact us:

  • Email: [email protected]
  • Address: Automotive Refinishing Customer Support, 456 Oak Avenue, Suite 200, Toronto, ON M5R 1X2, Canada